Our online store provides a manufacturer’s warranty for all products sold. The warranty period depends on the specific item you have purchased. For more detailed information, please refer to the product description or consult our store managers.
Warranty Service Procedure
If your product malfunctions or becomes defective during the warranty period, please notify us by phone or email at: [insert contact information].
After diagnosing the product and confirming that the case qualifies as a warranty issue, we will carry out warranty repair or replace the item with an equivalent, if repair is not possible.
If the diagnosis shows that the malfunction occurred due to misuse or excessive operational stress, warranty repair or replacement will be denied.
Warranty Service is Not Applicable in the Following Cases:
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The malfunction was caused by violation of usage, transportation, or storage rules outlined in the User Manual.
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The product's serial number is missing, damaged, or illegible.
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The product has tampered or missing factory seals, warranty stickers, or labels.
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There are visible mechanical damages to the product casing or components.
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The device was connected in violation of the manufacturer’s wiring schemes or with poorly insulated conductors or connectors.
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Unauthorized repairs, maintenance, or modifications were made by individuals not authorized by the manufacturer.
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The product was used with third-party software not included in the original package or not approved by the manufacturer.
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The malfunction was caused by integration with faulty or incompatible hardware.
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Foreign objects, substances, liquids, insects, etc., were found inside the device.
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The failure was caused by mechanical, chemical, or thermal impact, radiation, aggressive or neutral liquids, gases, or any other external influence, unless such use is directly permitted by the User Manual.
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The malfunction was a result of external factors such as natural disasters, power surges, etc.
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The malfunction was caused by non-compliance with national standards for power, telecom, or cabling systems.